Method 1: 

Check your internet connection
This behavior can be caused by network, proxy, or firewall configurations or by network, proxy, or firewall failures. To resolve this problem, try to connect to the Microsoft Update website.

If you cannot access this website, check your Internet connection, or contact the network administrator to determine whether there is a configuration that blocks access to the website.

Method 2:

Configure the Group Policy setting

This behavior can also be caused by a system administrator who configures the computer to use Windows Server Update Services (WSUS) instead of the Microsoft Windows Update server for servicing. In this case, contact your system administrator and request that they enable the Specify settings for optional component installation and component repair Group Policy setting and configure the Alternate source file path value or select the Contact Windows Update directly to download repair content instead of Windows Server Update Services (WSUS) option.

To configure the Group Policy setting, follow these steps: 

   

 1. Start the Local Group Policy Editor or Group Policy Management Console.

Windows 8 : Point to the upper-right corner of the screen, click Search, type group policy, click Settings, and then click Edit group policy.


Windows 8.1: Point to the upper-right corner of the screen, click Search, type group policy, and then click Edit group policy.

2. Expand Computer Configuration, expand Administrative Templates, and then select System. The screen shot for this step is listed below.


3. Open the Specify settings for optional component installation and component repair Group Policy setting, and then select Enabled. The screen shot for this step is listed below.


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1. Start Local Group Policy Editor or Group Policy Management Console as applicable in your environment.
2. Expand Computer Configuration, expand Administrative Templates, and then select System.
3. Open the Specify settings for optional component installation and component repair Group Policy setting, and then select Enabled.
4. Determine whether the Never attempt to download payload from Windows Update Group Policy setting is enabled, and then determine the desired setting for your environment.


 

If the issue is still not fixed, it can be a very critical problem with your computer affecting your personal data and the Windows Operating System. You will have to chat with our Experts or you can check with your local technician to get the problems fixed with very high priority.

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